BRAVO Benny, and it absolutely does NOT sound like you're ranting, in fact the respect for your writers comes across very clear in your tone. I definitely appreciate what you're saying, and totally get what all your job involves, that's why I honestly could not do it. I think anyone who actually reads how your day goes will be genuinely sorry for any flack they may have given you, and also for doing anything, even inadvertently, to make your job tougher. I both thank you and apologize, on behalf of everyone who truly gives a damn, including Me :-)