Hey Anna, first off, you're right, that's a great thrift storel I live in L.A. and I'm familiar with it. And to your point about those words; some people really don't get it, especially like you lay it out so perfectly in this story. I know from first hand, because years ago, I got chastised at work by my supervisor for calling a customer "Dear" over the phone. I could tell she was older, and I'd been trying to render customer service about something, and quite honestly, she was trying my patience. But I distinctly rember reigning in my impatience because of her suspected age, and that's when I dropped the "D" bomb. She never let on to me that it bothered her, but she reported me. I didn't get it then, but I do now. Thanks for the insight Anna :-)